Shipping & returns

We ship to the destinations listed at checkout. If your country is not listed, write to us — the list is limited by what we can currently import lawfully, not by carrier reach.

Orders are dispatched from the warehouse that holds the relevant lot, normally within two business days of cleared payment. Delivery time after dispatch varies by destination and by how long customs takes to release a shipment.

Delivery estimates are estimates, not commitments. Customs processing is outside our control and is the most common cause of delay.

Prices shown do not include import duty, value-added tax or customs clearance charges levied by the destination country. Those are payable by the recipient, and a carrier may require payment before releasing the parcel.

Two changes matter for 2026. The United States has suspended the low-value de minimis exemption, so shipments that were previously duty-free can now attract duty. The European Union has abolished its €150 relief and applies a flat duty per item to low-value parcels. Expect a charge on parcels that would previously have cleared free.

If a parcel is refused or abandoned at customs, we cannot refund the goods unless they are returned to us in resalable condition.

Because these are ingestible products, we cannot accept returns of opened or partly used items, for hygiene and safety reasons.

You may return an unopened item in its original sealed packaging within 14 days of delivery. Write to us first for a return authorisation; returns sent without one may be refused.

If a parcel arrives damaged, or contains something other than what you ordered, contact us within 7 days of delivery with photographs of the parcel and its contents. We will replace the item or refund it.

Keep the packaging until the matter is resolved — carriers usually require it as evidence.

Approved refunds are issued to the original payment method. Bank processing times vary. Import duty and clearance charges paid to a carrier or customs authority are not refundable by us, because we never received them.

If a product cannot lawfully be imported to your destination, or if a lot fails to clear customs, we will cancel that part of the order and refund it in full.